Terms and Conditions

Our service covers properties in England and Wales only. We are an independent search and document provider. The documents that we provide are official copies as held at the Land Registry.
You are paying www.landregistry-uk.com to search the online database of the Land Registry and to determine whether a property or piece of land is registered and whether there are any documents available at the Land Registry.
You are paying for our time to carry out the search and any disbursements incurred in the process. The cost of this is included in the price stated when ordering your documents. If it is necessary for us to carry out a search of the Index Map and we find that the property specified is not registered, or if there are no documents held by Land Registry, you will be offered a full refund.
Your Title documents will be sent to you in Portable Document Format (PDF) by email once we have located them. This is usually done within several business hours if a folio number is assigned to your property. Occasionally this may take longer, but we endeavor to provide all documents within a 24 hour period. If the Title for the specified property is not registered, we will automatically carry out a manual search of the Index Map. This process may take several days and therefore your documents will be provided within several hours of us locating them. 

Privacy Policy

We do not sell, rent or trade to third parties any of the information obtained from our customers and we do not use any such information to send unsolicited email. We respect your privacy and we will only use the information that we collect from you lawfully and in accordance with the Data Protection Act 1998. We do not require registration and all correspondence with individual customers are destroyed within one year. We reserve the right to contact you to suggest connection with our social networking content, facebook and google plus.
It is necessary for us to collect information from you so that we can process your requests and provide you with an efficient and professional service.
All hosting and tools used on this website are provided by www.google.com.
Parts of our web site may provide links to other web sites, which are provided for your convenience and information. Following these links will take you away from this web site. We have no control over the way in which other web sites use information that you pass on to them and cannot be held accountable for such.
If you have any further questions regarding our privacy policy or the use of your personal information, please email support@landregistry-uk.com

Refund Policy and Distance Selling Regulations

As our service is one which is to be provided within a period of less than 7 working days your right to a “cooling-off” period does not apply. Therefore, if you wish to cancel your order you must do so before we begin to process your order. This complies with The Distance Selling Directive. In the event that you do need to cancel your order, please email customerservices@landregistry-uk.com immediately.
A full refund is available at any time before the delivery of the documents by email.
Payments are handled by www.paypal.com please read their terms and conditions before completing any transaction

Complaints

Please address any complaints in writing to complaints@landregistry-uk.com Please provide your full name and your transaction reference if you have placed an order.